Utility Billing

Online / Automatic Credit Card Payment

CustomerConnect gives you the power to manage your utility account and monitor your water usage. Access billing information instantly - anytime, anywhere! Register your account today to access these features:

  • Apply for new services
  • Check your balance
  • Customize notification preferences
  • Go paperless
  • Landlord Information
  • Make payments
  • Request and track service order
  • Update personal information
  • View transactions
Ways to Pay
Cost Per Payment
Online Account Required
Auto-pay from checking or savings account by filling out the Automatic Draft Payment form (Residential or Business)FreeNo
In-Person at the Customer Service department (City Hall, 250 N 5th Street) with cash, check, or money orderFreeNo
Dropbox at local City Market and Safeway stores with check or money orderFreeNo
Auto-pay with credit card (register online at CustomerConnect)$1.99Yes
One-time online payment at CustomerConnect using credit card or eCheck$1.99No
By phone with a credit card or eCheck by calling (970) 255-2323$1.99No
By mail with check or money order (Mail to P.O. Box 1809 Grand Junction, Colorado 81504)PostageNo
Online at your financial institutionVariesNo

Note: Grocery store dropboxes are picked up on Thursdays.

Drive-up drop box on 5th Street in front of the Alpine Bank Building. Walk-up drop box at the South entrance of City Hall (Northeast corner of 5th Street and Rood Avenue)

When using drop boxes you need an envelope, but no postage is required. Make checks payable to the City of Grand Junction. No cash payments in drop boxes please! On-time payments in drop boxes only.

Payment Arrangements

We are happy to make payment arrangements with the owner of the property. Because the owner is ultimately responsible for any unpaid utility charges, we are unable to make arrangements with a renter unless authorized by the landlord or property management company. Please call 970-244-1579.