How do I get my water shut off so I can repair my service line?

Call a Customer Service Representative at 970-244-1579 and request the water meter be temporarily shut off for repairs. Please do not attempt to turn a water meter off yourself, as the water meter is the City’s property and responsibility. If possible, please schedule repairs during normal business hours (Monday through Friday, 7 am to 3:30 pm). For an after-hours emergency water shut-off, dial 970-242-6707.

While you have your water shut off, it is recommended that an isolation valve be installed on your service line. This allows you to turn the water on and off, yourself, in case of repairs or an emergency.

Show All Answers

1. Do you have a senior citizen discount?
2. How do I start or stop service?
3. Where/how can I pay my bill? Is it possible to pay my bill online?
4. Can you help me out with my gas and electric question?
5. What is the irrigation schedule for The Ridges?
6. Why do I pay year round for irrigation when it is shut off during the winter?
7. How do I get my water shut off so I can repair my service line?
8. My water bill seems high this month. Does this mean I have a leak?
9. How can I keep my pipes from freezing during the cold winter months?