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Posted on: October 11, 2022

911 Dispatch Supervisor Awarded NICE 2022 PSAPs' Finest Line Supervisor of the Year

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Cindy Casteel, Registered Public Safety Leader and Dispatch Administrative Supervisor for the Grand Junction Regional Communications Center (GJRCC) was awarded the Nice 2022 Public Safety Answering Point (PSAP) Finest Line Supervisor of the Year. NICE’s PSAP Finest Awards recognize dedicated individuals and team standouts in public safety emergency communications. PSAPs’ Finest winners are selected by an independent panel of volunteer judges from the public safety community who evaluate nominees based on their skill, knowledge, professionalism, and dedication to service in their communities.

Cindy Casteel started with GJRCC in 1994. In her career, she has served as a line supervisor for many years, and for the past three years, has served as the Administrative Supervisor for the GJRCC. In addition, Cindy serves as the GJRCC Hiring Coordinator, a member of the GJPD Peer Support team, CCIC/NCIC Coordinator, and Dispatch Scheduling Coordinator. Cindy does all this with a smile and by practicing what she preaches: in the 2021 calendar year, she led the team in the number of overtime hours worked. Her care and compassion for her team shines in her every action.

Congratulations to Cindy Casteel for this prestigious award. Her professionalism and dedication to her team and the community is to be commended. She is an unseen hero on the front line of public safety.

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