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Exceptional customer service is our
standard. We welcome all comments, either positive or negative,
about our service. Residents may make comments in person at the
Police Department, by mailing to: 625
Ute Avenue, Grand Junction, CO 81501, or by telephone. To
locate a supervisor during normal business hours please call (970)
244-3555 or in the evening hours (970)
244-3649. A message may also be left on our confidential
comment line (970) 244-3757.
Following is a brief summary of the process in which comments are
handled. Initially, a supervisor will interview the reporting party
to obtain details of the incident in question. The supervisor then
determines whether the comment is a complaint, an inquiry or a commendation.
(No interview is necessary for commendations received by mail).
Subsequent to that, the applicable procedure is then followed as
shown below:
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Commendation:
Positive comment, commendation, compliment about an employee,
unit or the Department |
Inquiry:
Question about a Department policy, procedure or practice |
Complaint:
Allegation that an employee violated a law, Department policy
or City policy |
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Department conducts impartial investigation |
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Commendation added to Officer's file
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Department informs Officers involved in
inquiry |
Case investigator submits report to Command
Staff for review and recommendation |
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Officer may be eligible for additional awards |
Department may change policy or procedure
due to inquiry |
Chief of Police reviews recommendation and
renders decision |
The Department responds promptly
and courteously to every comment from every citizen.
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