Utility
Billing (Continued)
Customer
Service is located in the main lobby on the first floor of the City Hall (NE corner
of 5th & Rood). We are open Monday through Friday from 7:30am to 5:30pm.
Contact us at 970-244-1579.
Water Leaks
 If
your water bill seems high, it may be due to a leak. A dripping
faucet or other unsuspected leak can result in usage of 450 to over 100,000 gallons of water during one month. If you get an unusually high water bill,
please call us (970-244-1579)
so we can have the meter re-read. If we determine the meter reading to be accurate, then follow these step-by-step instructions:
How to check for a water
leak:
- Make sure
water is not being used (e.g. dishwasher, washing machine, shower,
air conditioner, irrigation, etc.).
- Go to your
water meter, remove the lid and write down your water meter
reading. (Please be sure to replace the lid.)
- Wait 20-30
minutes, keeping all water off.
- Go back
to your meter and see if the reading has changed.
- If the reading
has changed, that means water is moving through the meter
without usage in the house, and thus, probably means there is a leak.
- To further
isolate the leak, shut off the water main to the house and
repeat the above steps. If the reading still changes, it
most likely means there is a leak between the meter and
the house.
The City is responsible for the maintenance and repair of
the water line between the main and your meter. We also own
and are responsible for the water meter. Anything between
the meter and your house is your responsibility.
If you have a leak, please have it repaired as soon as
possible! We do have a policy to allow leak
adjustments for unsuspected leaks. Normally adjustments
are not approved for internal plumbing leaks, such as toilet
or faucet leaks or for irrigation system leaks.
Finally, leaks must be repaired
before an adjustment is approved. Adjustments are made based
on comparison usage from the previous year (if available) and are normally limited to one to two months, unless extenuating circumstances
exist. Click here for an Application
for Water Leak Adjustment.
If you still have
questions please call 970-244-1579
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