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Utility Billing   (Continued)

Customer Service is located in the main lobby on the first floor of the City Hall (NE corner of 5th & Rood). We are open Monday through Friday from 7:30am to 5:30pm. Contact us at 970-244-1579.

Delinquency (Past Due) Rules

FOR ALL ACCOUNTS: Charges for services are billed after services are received. Bills are dated the same day they are generated and are mailed the same day as printed with a due date of 15 days later. By law, the landowner is ultimately responsible for all City of Grand Junction utility charges related to a property. Therefore, if for some reason a bill is not paid it can result in a lien on the real estate.

ACCOUNTS WITH WATER SERVICE:

If the prior month's bill is not paid when due, those charges will be shown as a past due balance on the current month's bill and must be paid in full by the due date of the current month's bill or the account is considered delinquent.

If delinquent, a "Past Due Reminder Notice" will be hung on the door of the service address. There is a $5.00 late fee added to the account at this time. The notice gives specific instructions on how, where and when to make the past due payment in order to avoid water service being disconnected.

If the past due amount is not paid by the date specified, then the water is shut off, a "Water Disconnect Notice" is hung on the door, and a $15.00 late fee is added to the account at this time.

Please Note: At any time before or during the delinquency, the Property Owner can call and make an arrangement to pay or approve an arrangement to pay by the renter. A payment arrangment will either prevent the water from shut off or get the water turned back on.

Once water has been shut off, the full balance must be paid in order for the water to be turned back on. There is no additional fee when the meter is turned back on, and normally we can have City personnel turn on the service within the hour.

ACCOUNTS WITHOUT WATER SERVICE: If an account has two prior month's bills that are not paid, a delinquency notice is mailed to both the landowner and the renter, if applicable. If the bills are not paid by the next month, a second notice will be mailed again to the owner and/or renter. Finally if the account remains unpaid, a lien will be filed with Mesa County and the utility charges will be assessed on the landowner's property tax bill.

If you have questions please call 970-244-1579   

This page updated November 19, 2008
Topics of Interest

Paying Your Bill

Understanding Your Bill

Landlord/Property Owner Information

Water Leaks

New Construction/Connection to the System

Sanitation Districts (Orchard Mesa, Central Grand Valley, Fruitvale Sanitation)

Other City Links
Utility Services - General Information

Water Service

Water Rates

Sewer Service
(Wastewater)

Sewer Rates

Trash Service
(Solid Waste)

Trash Rates

Irrigation Services
(Ridges Only)

Irrigation Rates

Industrial Pretreatment (Restaurants, Commercial Manufacturing)

 

 

 

 

 

 

 

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