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Utility Billing   (Continued)

Customer Service is located in the main lobby on the first floor of the City Hall (NE corner of 5th & Rood). We are open Monday through Friday from 7:30am to 5:30pm. Contact us at 970-244-1579.

Landlords/Property Owner Information

Please Note: City policy does allow renters to start or stop service in their name, assuming they have been instructed to do so by the Property Owner or Landlord. If the Landlord/Property Owner requests that utility accounts remain in the Property Owner's name, then an account will not be opened for a renter. This policy is sensitive to the fact that the ultimate responsibility for utility charges lies with the Landlord/Property Owner.

LANDOWNER'S OPTIONS FOR LIMITING LIABILITY: Water and sewer services, under the City's code, are incident to and deemed to run with the land, and the Landowner (who benefits from the existence of the utility service by being able to rent/use the property) is liable for unpaid accounts. A Landowner may be able to limit his liability for utility accounts by doing one or more of the following:

  • Contractually protect his/her interests via lease terms.
  • Control and monitor the situation by receiving duplicate bills on the property. Landowners must specifically request to receive duplicate billing on each property. Duplicate billing(s) must be requested when the tenant/account changes.
  • Choose to keep the account(s) under his/her name.
  • Landowners can call us any time at 970-244-1579 to ask about the status of a renter's account. We will be more than happy to assist you!

FINAL BILL NOTIFICATION: This is a program designed to provide information to landowners that would assist them in recouping some or all of the costs in settling outstanding utility bills on their property. We believe this program has been a benefit to the landowner and has resulted in fewer unpaid renter accounts.

When a final bill is printed for a renter, we send a letter to the landowner or property manager. This provides the landowner with information on the account balance, due date, name and mailing address of the renter. The letter reminds the landowner that, if for some reason the final bill is not paid, they are responsible.

If the account is not paid within a few weeks of the due date, a second letter is sent to the landowner making them aware of the status of the account.

If you have questions please call 970-244-1579   

This page updated November 19, 2008
Topics of Interest

Paying Your Bill

Understanding Your Bill

Delinquency (Past Due) Rules

Water Leaks

New Construction/Connection to the System

Sanitation Districts (Orchard Mesa, Central Grand Valley, Fruitvale Sanitation)

Other City Links
Utility Services - General Information

Water Service

Water Rates

Sewer Service
(Wastewater)

Sewer Rates

Trash Service
(Solid Waste)

Trash Rates

Irrigation Services
(Ridges Only)

Irrigation Rates

Industrial Pretreatment (Restaurants, Commercial Manufacturing)

 

 
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