Click on the City Logo to go Home Click on the City Logo to go Home Click on the City Logo to go Home
Two Rivers Convention Center Hot Topics
City Council Contact Us Jobs Breaking News Recreation Visit Grand Junction
 
Search:
 
 

Utility Billing

The City provides a combination of water, sewer, trash, and irrigation services to over 26,500 homes and businesses in the Grand Valley. Customer Service is responsible for maintaining those utility accounts including monthly billing, processing of all payments, setting up new accounts, changing services from customer to customer, and assisting customers with numerous questions and issues. Customer Service also provides information regarding new construction and/or new connection to the utility systems including applicable rules, regulations, and fees. We work closely with the Utility Divisions in Public Works, as well as the Community Development Department on many of our utility functions.

Customer Service is located on the first floor of City Hall (NE corner of 5th & Rood). We are in the main lobby off of the Rood Street (South) entrance. We are open from 7:30am to 5:30pm. Contact us at 970-244-1579.

I can't pay my bill by the due date...what are my options? When am I late?   Why do I pay year round for irrigation when it is shut off during the winter?
     
Why do I have 2 sewer charges on my bill? What does FVSD or CGVSD mean?   Will they pick up any trash that is not in my container...what about moving boxes?
     
How can I change the size of my trash container and/or get recycling?   I have to repair my water service line..how do I have my water shut off for repairs?
     
Do you have a senior citizen discount?   My trash container is damaged or missing...who should I call?
     
How do I start or stop service?   Why is my water bill so high? I think I have a leak...what do I do?
     
When is my trash normally picked up?   It is a holiday... will trash be on the normal schedule?
     
My trash did not get picked up.. who do I call?   What is the irrigation schedule?
     
Where/How can I pay my bill?   Can you help me with my gas & electric question?

I can't pay my bill by the due date...what are my options? When am I late?

You have until 1 month after the due date of your prior month's bill (or in other words the due date of your current month's bill) before any late fees are assessed or before you risk having your water service shut off. Please make sure payments reach us by the due date of the current bill. If you can't pay by then and you are the owner of the property, we are happy to make payment arrangements with you. Please call 970-244-1579. For more information please visit the delinquency rules on the Utility Billing web page

It is a holiday... will trash be on the normal schedule?

On the following 6 holidays (New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving, & Christmas), trash will NOT be picked up. All residential and commercial trash will be picked up one day late for the remainder of the week. All other holidays will be on the normal trash schedule.

Where/How can I pay my bill?

We have several convenient ways of paying your bill.....

  • Over the Counter at City Hall, 250 N 5th Street. Monday through Friday, 7:30am - 5:30pm.
  • In any of our 11drop boxes. For more information on drop boxes, please see the Payment Options section on the Utility Billing web page.
  • Automatic withdrawal from savings or checking. Automatic Draft Program
  • You can pay your bill over the phone with a credit or debit card at no additional cost to you. Call 970-244-1579 to make a phone payment.

We at this time can not accept payments over the internet. We are hoping to have this option available in the next few years.

Do you have a senior citizen discount?

In 2004 the Senior Citizen Discount for water was discontinued. Over the last few years the minimum charge for water has remained low, providing the minimum discount to all users including seniors.

How do I start or stop service?

Starting or stopping service is really easy. Simply call us at 970-244-1579 with the service address, the effective date, your name, and a mailing address. Please call at least 1 week ahead of the effective date if possible! When a home is being sold, normally the title company takes care of transferring utility services and paying final bills.
When is my trash normally picked up?

Residential trash is picked up one day a week, Monday through Friday. We ask that you have your trash container out by 7am. To find out the specific day you can either call us at 970-244-1579 or take this opportunity to meet you neighbor! They should be able to tell you where to place your container (sidewalk or alley) and when it is picked up.

My trash did not get picked up.. who do I call?
If for some reason your trash container was missed on your normal trash pick up day, please call Solid Waste at 970-244-1570.
How can I change the size of my trash container and/or get recycling?

To change the size, add, or take away a City trash container...please contact Solid Waste at 970-244-1570. The City contracts with an outside company to provide RECYCLING services to our customers. To order or cancel recycling services ($1.75 per month) please contact Curbside Recycling Indefinitely (CRI) at 970-242-1036.

Why is my water bill so high? I think I have a leak...what do I do?
The first step is to call us at 970-244-1579 and request a re-read of your water meter. If the reading is correct, then you should test for a leak by following our step by step instructions located at the Water Leaks section on the Utility Billing web page.
Will they pick up any trash that is not in my container...what about moving boxes?
Because of the automated trash truck and pick up mechanism all trash must be inside your contatiner to be picked up. MOVING- The City will do a courtesy (free!) one time pick up of "EMPTY" moving boxes and packing materials. However please call Solid Waste at 970-244-1570 to make arrangements for a different truck (not automated) to come for the pick up.
I have to repair my water service line..how do I have my water shut off for repairs?
Please understand that the water meter is the City's property and responsibility, therefore call us at 970-244-1579 to have the water meter shut on or off by City personnel for repairs or any other reason. If possible please schedule repairs during business hours (7:30am to 5:30pm) when we can normally have someone there in 20 minutes or less. For "emergency" after hours water shut off contact 911.

My trash container is damaged or missing...who should I call?

Contact Solid Waste at 970-244-1570 if you need to replace your trash container.
Why do I pay year round for irrigation when it is shut off during the winter?
The irrigation charges (rates) to cover the cost of operating the Ridges Irrigation system are calculated and pro-rated over a 12 month period. The total cost per year to the customer would be the same whether it was charged out over 7 months or 12 months.
Why do I have 2 sewer charges on my bill? What does FVSD or CGVSD mean?
Within the City/County 201 sewer boundaries there are special sanitation districts which have built and maintain the service lines to which the home or business is directly connected. Within these districts the customer is charged a sewer fee from the district for the connection and transportation of sewer in their lines (ex. "CGVD sewer fee") and a sewer fee from the City/County ("201sewer fee") for the final transportation and treatment of sewer at the Persigo Wastewater Treatment Plant. CGVD = Central Grand Valley District. FVSD = Fruitvale Sanitation District. For more information, please visit the Sanitation Districts section on the Utility Billing web page.
What is the irrigation schedule?
The Ridges irrigation system is normally on from the first of April through the end of October or until the first freeze occurs.
Can you help me with my gas & electric question?
The City of Grand Junction does not provide gas or electric services. Please call Xcel Energy at 1-800-895-4999 or Grand Valley Rural Power at 970-242-0040.
If you have questions please call 970-244-1579   
This page updated Tuesday, February 19, 2008

 

Topics of Interest

Paying Your Bill

Understanding Your Bill

Landlord/Property Owner Information

Delinquency (Past Due) Rules

Water Leaks

New Construction/Connection to the System

Sanitation Districts (Orchard Mesa, Central Grand Valley, Fruitvale Sanitation)

Other City Links
Utility Services - General Information

Water Service

Water Rates

Sewer Service
(Wastewater)

Sewer Rates

Trash Service
(Solid Waste)

Trash Rates

Irrigation Services (Ridges Only)

Irrigation Rates

Industrial Pretreatment (Restaurants, Commercial Manufacturing)

 

 

 

 

To top of page

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

To top of page

 
  City CouncilFire DepartmentJob OpportunitiesNews ReleasesParks and RecreationPoliceVisitor and Convention Bureau  
  City of Grand Junction, Colorado  Copyright 2001DisclaimerEmail the Webmaster