The City provides a combination of water, sewer, trash and
irrigation services to over 26,500 homes and businesses in
the Grand Valley. Customer Service is responsible for maintaining
those utility accounts including monthly billing, processing
of all payments, setting up new accounts, changing services
from customer to customer and assisting customers with numerous
questions and issues. Customer Service also provides information
regarding new construction and/or new connection to the utility
systems including applicable rules, regulations, and fees.
We work closely with the Utility Divisions in Public Works,
as well as the Community Development Department on many of
our utility functions.
|
I
can't pay my bill by the due date...what are my options?
When am I late? |
| You have until
one month after the due date of your prior month's bill
(or in other words the due date of your current month's
bill) before any late fees are assessed or before you
risk having your water service shut off. Please make sure
payments reach us by the due date
of the current bill. If you can't pay by then and you
are the owner of the property, we are happy to make payment
arrangements with you. Please call 970-244-1579. For more
information please visit the delinquency
rules on the Utility Billing web page. |
|
It is a holiday,will
trash be on the normal schedule? |
| Trash will NOT
be picked up on
the following six holidays:
New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving
and Christmas. All residential and commercial trash
will be picked up one day later
for the remainder of the week. All other holidays will
be on the normal trash schedule. |
|
Where/How can I pay my bill? Is it possible to pay my bill on-line? |
| We
have several convenient ways of paying your bill..... |
- On-line through eCare a secure website in which you may make a payment any time day or night. There will be a 2.8% processing fee for any credit card transaction and an $.80 fee for echeck processing.
- In person at the Customer Services counter at City Hall, 250 North 5th Street.
Monday through Friday, 7:30am - 5:30pm.
- Place in any of our 11 drop boxes. For more information
on drop boxes, please see the Payment
Options section on the Utility Billing web page.
- The Automatic
Draft Program, which automatically withdraws payments from your savings or checking account.
- Over the telephone with a credit or debit card. Call 970-244-1579 to make a phone payment. Effective 9/1/2008, there will be a processing fee of 2.8% of the total transaction for any credit card transaction.
At this time, we cannot accept payments over the
internet. We are hoping to have this option available
in the near future. |
|
Do you have a senior citizen
discount? |
| In 2004 the Senior Citizen Discount for water was discontinued. Over the last few years the minimum charge for water has remained low, providing the minimum discount to all users including seniors. |
|
How do I start or stop
service? |
| Starting
or stopping service is easy. Simply call us at
970-244-1579 with the service
address, the effective date, your name and a mailing
address. Please call at least one week prior to the effective
date if possible. When a home is being sold, normally
the title company takes care of transferring utility services
and paying final bills. |
|
When is my trash normally
picked up? |
|
Residential trash is picked up one day a week, Monday
through Friday. We ask that you have your trash container
out by 7am. To find out
the specific day, you can either call us at 970-244-1579
or take this opportunity to meet your neighbor! They
should be able to tell you where
to place your container (sidewalk or alley) and when
it is picked up. |
|
My trash did not get picked up. Who do I call? |
| If,
for some reason, your trash container was missed on your
normal trash pick up day, please call Solid
Waste at 970-244-1570. |
|
How can I change the size of my trash container and/or
get recycling? |
|
To change the size, add or delete a City trash
container, please contact Solid
Waste at 970-244-1570.
The City contracts with an outside company to provide
RECYCLING services to
our customers. To order or cancel recycling services
($1.75 per month) please contact Curbside Recycling
Indefinitely (CRI) at 970-242-1036. |
|
Why is my water bill so high?
What do I do if I think I have a leak? |
| The
first step is to call us at 970-244-1579
and request a re-read of your water meter. If the reading
is correct, then you should test for a leak by following
our step by step instructions located at the Water
Leaks section on the Utility Billing web page. |
|
Will they pick up any trash that is not in my container? What
about moving boxes? |
| Because
of the automated trash truck and pick up mechanism, all
trash must be placed inside your container.
MOVING: The City offers a courtesy (free!), one-time pick up of "EMPTY" moving boxes and packing materials. However,
please call Solid Waste at 970-244-1570
to make arrangements for a different truck (not automated)
to come for the pick up. |
|
I have to repair my water service line. How do I have
my water shut off for repairs? |
| Please
understand that the water meter is the City's property
and responsibility. Therefore, call us at 970-244-1579
to have the water meter shut on or off by City personnel
for repairs or any other reason. If possible, please schedule
repairs during business hours (7:30am to 5:30pm) when
we can normally have someone there in 20 minutes or less.
For "emergency"
after hours water shut off contact 911. |
|
My
trash container is damaged or missing. Who should I
call? |
| Contact
Solid Waste at 970-244-1570
if you need to replace your trash container. |
|
Why do I pay year-round for irrigation
when it is shut off during the winter? |
| The irrigation
charges (rates) to cover the cost of operating the Ridges
Irrigation system are calculated and pro-rated over a
12-month period. The total cost per year to the customer
would be the same whether it was charged out over 7 months
or 12 months. |
|
Why do I have two sewer charges
on my bill? What does FVSD or CGVSD mean? |
| Within
the City/County 201 sewer boundaries there are special
sanitation districts which have built and maintain the
service lines to which the home or business is directly
connected. Within these districts, the customer is charged
a sewer fee from the district for the connection and transportation
of sewer in their lines (ex. "CGVSD sewer fee")
and a sewer fee from the City/County ("201 sewer fee")
for the final transportation to and treatment of sewer at
the Persigo Wastewater Treatment Plant. CGVSD = Central
Grand Valley Sanitation District. FVSD = Fruitvale Sanitation District.
For more information, please visit the Sanitation
Districts section on the Utility Billing web page. |
|
What is the irrigation schedule? |
| The Ridges irrigation
system is normally on from the first of April through
the end of October or until the first freeze occurs. |
|
Can you help me with my gas & electric question? |
| The City of Grand
Junction does not provide gas or electric services. Please
contact Xcel Energy at 1-800-895-4999 or
Grand Valley Rural Power at 970-242-0040. |
If
you have questions please call 970-244-1579
 |
| This
page updated
February 9, 2010
|
