The City provides a combination of water, sewer, trash, and
irrigation services to over 26,500 homes and businesses in
the Grand Valley. Customer Service is responsible for maintaining
those utility accounts including monthly billing, processing
of all payments, setting up new accounts, changing services
from customer to customer, and assisting customers with numerous
questions and issues. Customer Service also provides information
regarding new construction and/or new connection to the utility
systems including applicable rules, regulations, and fees.
We work closely with the Utility Divisions in Public Works,
as well as the Community Development Department on many of
our utility functions.
|
I
can't pay my bill by the due date...what are my options?
When am I late? |
| You have until
1 month after the due date of your prior month's bill
(or in other words the due date of your current month's
bill) before any late fees are assessed or before you
risk having your water service shut off. Please make sure
payments reach us by the due date
of the current bill. If you can't pay by then and you
are the owner of the property, we are happy to make payment
arrangements with you. Please call 970-244-1579. For more
information please visit the delinquency
rules on the Utility Billing web page |
|
It is a holiday... will
trash be on the normal schedule? |
| On
the following 6 holidays
(New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving,
& Christmas), trash will NOT
be picked up. All residential and commercial trash
will be picked up one day late
for the remainder of the week. All other holidays will
be on the normal trash schedule. |
|
Where/How can I pay my bill? |
| We
have several convenient ways of paying your bill..... |
- Over the Counter at City Hall, 250 N 5th Street.
Monday through Friday, 7:30am - 5:30pm.
- In any of our 11drop boxes. For more information
on drop boxes, please see the Payment
Options section on the Utility Billing web page.
- Automatic withdrawal from savings or checking. Automatic
Draft Program
- You can pay your bill over the phone with a credit or debit card at no additional cost to you. Call 970-244-1579 to make a phone payment.
We at this time can not accept payments over the
internet. We are hoping to have this option available
in the next few years. |
|
Do you have a senior citizen
discount? |
| In 2004 the Senior Citizen Discount for water was discontinued. Over the last few years the minimum charge for water has remained low, providing the minimum discount to all users including seniors. |
|
How do I start or stop
service? |
| Starting
or stopping service is really easy. Simply call us at
970-244-1579 with the service
address, the effective date, your name, and a mailing
address. Please call at least 1 week ahead of the effective
date if possible! When a home is being sold, normally
the title company takes care of transferring utility services
and paying final bills. |
|
When is my trash normally
picked up? |
|
Residential trash is picked up one day a week, Monday
through Friday. We ask that you have your trash container
out by 7am. To find out
the specific day you can either call us at 970-244-1579
or take this opportunity to meet you neighbor! They
should be able to tell you where
to place your container (sidewalk or alley) and when
it is picked up. |
|
My trash did not get picked up.. who do I call? |
| If
for some reason your trash container was missed on your
normal trash pick up day, please call Solid
Waste at 970-244-1570. |
|
How can I change the size of my trash container and/or
get recycling? |
|
To change the size, add, or take away a City trash
container...please contact Solid
Waste at 970-244-1570.
The City contracts with an outside company to provide
RECYCLING services to
our customers. To order or cancel recycling services
($1.75 per month) please contact Curbside Recycling
Indefinitely (CRI) at 970-242-1036. |
|
Why is my water bill so high?
I think I have a leak...what do I do? |
| The
first step is to call us at 970-244-1579
and request a re-read of your water meter. If the reading
is correct, then you should test for a leak by following
our step by step instructions located at the Water
Leaks section on the Utility Billing web page. |
|
Will they pick up any trash that is not in my container...what
about moving boxes? |
| Because
of the automated trash truck and pick up mechanism all
trash must be inside your contatiner to be picked up.
MOVING- The City will do a courtesy (free!) one time pick up of "EMPTY" moving boxes and packing materials. However
please call Solid Waste at 970-244-1570
to make arrangements for a different truck (not automated)
to come for the pick up. |
|
I have to repair my water service line..how do I have
my water shut off for repairs? |
| Please
understand that the water meter is the City's property
and responsibility, therefore call us at 970-244-1579
to have the water meter shut on or off by City personnel
for repairs or any other reason. If possible please schedule
repairs during business hours (7:30am to 5:30pm) when
we can normally have someone there in 20 minutes or less.
For "emergency"
after hours water shut off contact 911. |
|
My
trash container is damaged or missing...who should I
call? |
| Contact
Solid Waste at 970-244-1570
if you need to replace your trash container. |
|
Why do I pay year round for irrigation
when it is shut off during the winter? |
| The irrigation
charges (rates) to cover the cost of operating the Ridges
Irrigation system are calculated and pro-rated over a
12 month period. The total cost per year to the customer
would be the same whether it was charged out over 7 months
or 12 months. |
|
Why do I have 2 sewer charges
on my bill? What does FVSD or CGVSD mean? |
| Within
the City/County 201 sewer boundaries there are special
sanitation districts which have built and maintain the
service lines to which the home or business is directly
connected. Within these districts the customer is charged
a sewer fee from the district for the connection and transportation
of sewer in their lines (ex. "CGVD sewer fee")
and a sewer fee from the City/County ("201sewer fee")
for the final transportation and treatment of sewer at
the Persigo Wastewater Treatment Plant. CGVD = Central
Grand Valley District. FVSD = Fruitvale Sanitation District.
For more information, please visit the Sanitation
Districts section on the Utility Billing web page. |
|
What is the irrigation schedule? |
| The Ridges irrigation
system is normally on from the first of April through
the end of October or until the first freeze occurs. |
|
Can you help me with my gas & electric question? |
| The City of Grand
Junction does not provide gas or electric services. Please
call Xcel Energy at 1-800-895-4999 or
Grand Valley Rural Power at 970-242-0040. |
If
you have questions please call 970-244-1579
 |
| This
page updated
Tuesday, February 19, 2008
|
Customer
Service is located on the first floor of City Hall (NE corner
of 5th & Rood). We are in the main lobby off of the Rood
Street (South) entrance. We are open from 7:30am to 5:30pm.
Contact us at 970-244-1579.
