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Results are in from the 2005 Citizen Survey
Quality of Life is Excellent,
City Employees Rate High
Every two years, City Council conducts a survey of residents to
determine their perceptions of City services, quality of life in
Grand Junction, safety, drinking water, and City employees. The
surveys began in 2001 with follow-ups in 2003 and 2005. The 2005 survey was recently
completed and compared to the previous findings.
" These survey results really help us keep our finger on the pulse in terms of how we're doing overall. It allows us to know where we need to make changes or improvements.,”
said City Manager Kelly Arnold. “The survey results indicate
that exceptional customer service is being maintained by City employees, and that's important to us as a City.”
The questionnaire was mailed to over 20,000 City utility customers, and
4,470 completed surveys were returned. Respondents were asked to
use a rating scale of 1-5 while completing the questionnaire. The
number 1 represents a “poor” rating while 5 represents
an “excellent” rating.
An overwhelming percentage (79%) of Grand Junction households
rated quality of life as good or excellent in 2005. This is down just slightly from 2003. A very small percentage (2.9%) rated quality of life
as poor or below average. This is very similar to 2003.
Grand Junction households were asked the question, “In general,
how well do you think the City of Grand Junction provides services?” An above average rating of 3.70 was achieved. This was a decrease
of .02 from 2003.
Next, households were asked to rate individual City services. The
following table provides an overview of the responses.
City of Grand Junction Services
|
City Services |
2001 Mean |
2003 Mean |
2005 Mean |
| Street
Maintenance and Repair |
3.27 |
3.26 |
3.20 |
| Street
Sweeping |
3.24 |
3.53 |
3.42 |
| Traffic
Management |
2.89 |
2.88 |
2.93 |
| Fire
Protection |
4.03 |
4.18 |
4.20 |
| Emergency
Medical Services |
4.13 |
4.24 |
4.20 |
| Delivery
of Police Services |
3.63 |
3.68 |
3.55 |
| Enforcement
of Traffic Laws |
3.20 |
3.12 |
3.03 |
| Crime
Prevention |
3.28 |
3.23 |
3.20 |
| Appearance
of City Parks |
4.27 |
4.09 |
4.11 |
| Recreation
Programs |
3.90 |
3.91 |
3.93 |
| Trash
Collection |
4.16 |
4.28 |
4.25 |
| Weed
Control |
2.98 |
2.86 |
2.79 |
| Junk
and Rubbish Control |
3.15 |
3.08 |
2.88 |
| Storm
Water Collection System |
2.49 |
3.20 |
3.45 |
| *Water
Service |
|
4.14 |
4.09 |
| *Water
Quality |
3.76 |
N/A |
N/A |
*The question on water was reworded in 2003 and added in the City
Services block of questions.
The data supports that City employees are very courteous and provide
services in a timely and helpful fashion. City employee courteousness
was rated 4.12 in 2005, down very slightly from 4.14 in 2003. City employee helpfulness
was rated 3.98 in 2005, down from 4.01 in 2003. Finally, City employee
timeliness was rated 3.86, barely reduced from 3.87 in 2003.
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